Returns and Exchanges
Satisfaction Guarantee
Your satisfaction is guaranteed when you shop with Pretty In Patina. Whether you make your purchase in person at our Omaha boutique or via our online store, we stand behind every item we sell. In store purchases are final and only available for exchange or in-store credit.
Pretty In Patina – RETURN POLICY
Return Policy
You have 10 days to return your online purchase for any reason. All online sales are final after 10 days. You MUST contact us immediately once you receive your package to notify us of any problem regarding the condition of the piece, such as damage or extreme wear. Shipping and sizing are non refundable. If original payment is made via credit card, a 6% transaction fee will be deducted from refund, in addition to shipping and sizing fees.
Instructions for Return:
You have 10 days from the time your package arrives to return your item. All returned jewelry items must be in the same condition as was sent to you. No jewelry will be accepted for return if it is damaged, altered or worn. Please contact us at 402-209-3284 or e-mail us at info@prettyinpatina.com to arrange for your return. We will provide you an RMA# and instructions for your return FedEx/UPS/USPS shipping label. You must ship the package back to us, insured for the retail value, and pack the items safely and securely with our return label. Once the item is received by us, we will verify the condition of the item and issue a refund, less any shipping or sizing charges, within 3 days of receipt.
If you have any questions regarding these procedures please contact us at the numbers provided.
Disclaimer
Unless otherwise stated, all gemstones are graded and are evaluated in their mountings. Approximate weights and average quality grades are arrived at using Gemological Institute of America (GIA) grading scale. Because mountings prohibit full and accurate observation of gem quality and weight, all data pertaining to mounted gems can be considered as approximate unless accompanied by an independent laboratory report (GIA, AGL or EGL). Major diamonds are graded with the use of pre-graded permanent master diamonds color comparison stones and the grading nomenclature prescribed by the GIA. Colored Gemstones are graded using the GIA prescribed colored stones grading system and nomenclature. Major colored stones are described using Gem Dialogue color grading system.
Authenticity, antiquity, decorative periods, vintages and or circa dating are determined to the best of our ability based on materials incorporated, methods of manufacture, design, hallmarks and signatures, lapidary techniques, technological developments and consultation of our extensive reference library and materials. Dating and period attributions are not an exact science as decorative periods frequently overlap and borrow influences from one another.
Questions:
Please feel free to contact us for any reason at 402-990-4472 or info@prettyinpatina.com
